Customer Delight Associate

Location: San Francisco, CA

Type: Full Time

Min. Experience: Mid Level

If you're looking for an opportunity to impact customer experience at a fun, fast-paced fashion startup, this is the place for you! The ideal candidate for our Customer Delight Associate role has a passion for customer service, a positive and upbeat demeanor, attention to detail, and solid problem-solving skills.

 

As a Customer Delight Associate at Rocksbox you will:

  • Communicate with our customers via phone and email, utilizing a variety of software tools to navigate customer accounts
  • Research and review policies and effectively communicate solutions to the customer
  • Handle general customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism
  • Appropriately document transactions and interactions.
  • Be able to manage workload with minimal supervision.
  • Proactively alert the manager and team of any issues, process improvements, or technical issues that need attention
  • Be punctual and adhere to team schedule
  • This position is full-time Monday through Friday, 9am – 5:30pm, in our beautiful office overlooking the heart of Union Square.

Requirements:

  • Minimum AA Degree required
  • Minimum 2 years of experience in a customer service role
  • Strong written and oral communication skills
  • Meticulously detail oriented and organized
  • Thrives in a fast-paced start-up environment
  • Sound judgement and decision making
  • Able to handle difficult customer interactions while maintaining a professional and positive demeanor
  • Experience with Freshdesk a plus
  • Experience with Microsoft Suite and Google Tools required

Perks:

  • Work closely with a driven team focused on common goals
  • Team happy hours, events, and outings - such as mini golf, karaoke, and baseball games!
  • Conveniently located close to Bart and Muni
  • Flexible time off schedule
  • Health insurance, FSA, commuter benefits and 401K offered
  • Diverse work environment
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