Product Manager

Location: San Francisco, CA

Type: Full Time

Min. Experience: Mid Level

Rocksbox is looking for a Product Manager to help shape and deliver solutions that consistently delight our members. This position reports to the CEO.

 

As Product Manager you will:

  • Develop and execute on the product roadmap in support of company strategy
    • Collaborate with merchandising & marketing to set feature priorities and sequencing
    • Drive online member engagement
  • Own & oversee customer research and analytics
    • Work with UX and marketing to create a comprehensive view and understanding of our customers’ experience
    • Develop relevant insights and ensure they are integrated into product decisions
  • Serve as or oversee project management for web experience projects
    • Clearly define scope, roles, goals & metric, timeline & requirements
    • Accountable for quality of results 
  • Act as champion for Data Science
    • Translate opportunities into requirements
    • Act as day-to-day thought partner, help establish priorities, and help shape the vision for where we could use data and machine learning
  • Provide PM expertise and support as needed on non customer-facing initiatives

 

Requirements:

  • Natural ability to spur action through influence, gain buy-in on ideas, and drive projects forward
  • Ability to bring high level of empathy for our customer together with strong analytical insights
  • Ability to manage chaos, ambiguity and complexity with ease
  • Exceptional communication skills
  • Strong management & coaching instincts with a proficiency for open, honest communication
  • Meaningful & relevant work experience - have shipped innovative and highly successful consumer products; involved in process end-to-end
  • Experience with Mixpanel, Full Story, Looker, Google analytics, surveys, & interviews is a plus
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